Naranda Millender

Candidate Information

Email: [email protected]

Phone: (251)-643-2042

Salary Expectation: $55K - $80K

Skills: 🧑‍💼 Administrative & Office Management Multi-line Phone System Proficiency: Managed high volumes of inbound and outbound calls across several roles, including scheduling, customer queries, and follow-ups. Calendar & Schedule Management: Efficiently coordinated appointments for clients, clinicians, and court activities to optimize operations. Document Handling & Records Management: Maintained, organized, and retrieved various types of records including court documents, patient medical files, loan applications, and legal forms. Information Processing: Accurately entered, verified, and managed data across spreadsheets, accounting software, and internal systems. File System Management: Established and maintained structured filing systems for both physical and digital records to ensure quick retrieval. 💰 Finance, Accounting & Loan Processing Loan Application Processing: Interviewed clients, verified financial documents (income, credit history), and prepared loan packages for underwriting. General Ledger & Journal Entries: Created and posted monthly entries, reconciled accounts, and supported financial reporting and audits. Accounts Reconciliation: Researched and resolved discrepancies in various general ledger accounts, supporting accurate financial reporting. Billing & Invoicing: Handled monthly invoicing including foreign operations, ensuring timely and accurate financial transactions. Expense Analysis: Monitored monthly expenses, investigated anomalies, and provided documentation for variance analysis. Cash Handling & Activity Recording: Recorded daily cash flows for branch operations, ensuring transaction accuracy and up-to-date financial records. 📞 Customer Service & Client Relations Customer Service Excellence: Delivered professional, in-person and phone-based customer service across finance, legal, and healthcare sectors. Client Retention & Engagement: Built and maintained strong relationships with repeat clients in financial and wellness services. Complaint Handling & Conflict Resolution: Addressed customer concerns with empathy and clarity, contributing to customer retention. Debt Collection & Recovery: Conducted scripted and customized communication to collect payments while maintaining professionalism. 🧾 Legal & Judicial Administration Court Order & Legal Documentation: Prepared, issued, and managed legal documents including sentencing information, probation orders, and filings. Legal Compliance Review: Ensured all documents complied with established legal standards before submission or processing. Clerical Court Support: Routed legal paperwork to appropriate clerks and judges, maintained document flow and courtroom schedules. Public Interaction & Legal Information Support: Provided legal case and procedural information to attorneys, litigants, and the general public. 🏥 Healthcare & Medical Administration Medical Records Management: Maintained confidential medical records, scheduled provider appointments, and managed clinic calendars. Patient Communication: Managed phone and email communication for patient inquiries, scheduling, and clinician coordination. HIPAA Awareness: Though not explicitly mentioned, handled sensitive patient information, implying familiarity with confidentiality protocols. 📣 Marketing, Branding & Promotions Social Media Marketing: Used digital platforms to promote personal brand and entrepreneurial ventures. Event Planning & Promotion: Designed and executed community events and promotional campaigns, likely involving logistics, marketing, and public speaking. Brand Storytelling: Used storytelling to enhance engagement during speeches and promotional efforts for High Heels & Destiny. 🧠 Coaching & Personal Development Certified Life Coach: Guided clients in personal development, goal-setting, and stress management through individualized coaching. Public Speaking & Motivational Speaking: Delivered speeches using engaging narratives to inspire and educate. Program Creation: Designed coaching programs, likely including content development, outreach strategies, and one-on-one coaching sessions. 💻 Technical & Software Skills Microsoft Excel: Used spreadsheets for data tracking, financial analysis, and reporting. Office Software Proficiency: Likely proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Digital File Creation: Created digital image files for branding and promotional use, suggesting basic graphic design experience.

Current Location: Ellenwood, GA

Willing to Relocate?: YES

Relevant Experience: 15

Work Authorization: US

Highlights: Skill Highlights
Customer Service Excellence: Over a decade of experience delivering in-person and phone-based support in finance, legal, and healthcare sectors.

Administrative & Office Management: Strong track record in scheduling, document handling, calendar coordination, and high-volume phone system operations.

Financial Operations: Skilled in loan processing, general ledger reconciliation, billing, and monthly journal entry preparation.

Legal Administrative Support: Experienced in court documentation, legal compliance checks, and judicial clerical coordination.

Medical Office Administration: Proficient in managing medical records, appointment scheduling, and provider communication.

Life Coaching & Public Speaking: Certified Life Coach with expertise in client development, motivational speaking, and program creation.

Event Planning & Promotions: Led marketing and promotional events, including social media campaigns and community outreach.

Technical Proficiency: Competent in Microsoft Excel, documentation software, and basic digital content creation for branding.
Interpersonal Skills: Strong communicator with proven ability to build relationships, resolve conflicts, and manage diverse clientele.

Resume: View Resume

Cover Letter: View Cover Letter