Rich Roberts

Candidate Information

Email: richnroberts66@yahoo.com

Phone: +1(8478000069

Salary Expectation: TBD

Skills: Strategic Planning, Operations Management, P&L Management, KPIs Implementation, SOPs, QA/QC, Budgeting, Forecasting, Financial Planning, Team Leadership, Organizational Design, Project Management, Change Management, Construction Oversight, Customer Satisfaction, Vendor Negotiation, OSHA Compliance, DOT Compliance, Cross-functional Integration, Telecom Operations, Contact Center Management, Workforce Management, Field Operations, Process Improvement, Performance Management, Asset Management, Supply Chain Management, Contract Negotiation, Leadership, Sourcing, Risk Management, Technology Implementation, CRM Systems, Salesforce, Verint, CSG, Executive Reporting, Coaching and Retention, Talent Development

Current Location: Elk Grove, IL 60007

Willing to Relocate?: YES

Relevant Experience: Richard Roberts brings over 20 years of executive-level experience driving operations, performance management, and organizational growth across industries such as telecommunications, solar energy, and IT. As VP of Operations at APEX IT Solutions, and Regional Director at Direct Energy Solar, he led large-scale operations with full P&L accountability ($4M to $100M+), managing teams of up to 1,200 employees across multi-state or national operations. He has implemented complex KPIs across contact centers, field ops, and warehouse environments to dramatically improve customer satisfaction, quality, and operational efficiency. At Comcast, he helped transform the worst-performing region to mid-tier, launched national installation projects, and supported high-level executive and presidential initiatives. His style is collaborative yet performance-driven, with a track record of optimizing systems, processes, and leadership pipelines to support aggressive growth and scalability.

Work Authorization: US

Highlights: Leadership in Rapid Scaling: As Regional Director at Direct Energy Solar, managed $50M P&L and over 200 employees, scaled operations across 6 states, and built two new sites in MA.

Process Excellence & KPIs: At Comcast, turned around a failing region (rank 22/22 to 11/22), implemented KPIs across departments, and created “real-time” custom dashboards for executive decision-making.

Executive Recognition & National Projects: Trusted to manage White House-level projects, awarded commendations, and supported Comcast’s CEO with sensitive national issues.

Innovation & Safety: Led a successful OSHA training program that transformed safety standards and won internal awards; earned a U.S. patent for telecom tech innovation.

Cross-functional Oversight: Experience spans engineering, finance, HR, field, call centers, logistics, and customer care, making him ideal for integrating diverse departments under a unified operational strategy.

Education & Readiness: Holds an MBA and completed the UCLA Executive Leadership Program. Fully available, self-funded relocation to Newport Beach, and able to start within one week.

Resume: View Resume

Cover Letter: View Cover Letter