Tamika Williams

Candidate Information

Email: tamik55@icloud.com

Phone: 678.699.6088

Salary Expectation: $55K - $80K

Skills: 💻 Technical & Software Proficiency 1. Microsoft Office Suite Skilled in Word, Excel, Outlook for documentation, reporting, email communication, and data entry. Used extensively in roles involving invoicing, client communications, and compliance. 2. CRM and Billing Systems Experience with customer databases and invoicing platforms to process payments, generate reports, and manage customer records. 3. Claims Management Systems Familiarity with claims setup, processing, and compliance documentation in auto insurance and health insurance environments (e.g., Ally Financial, Renaissance Life & Health). 4. Video & Imaging Review Tools Used video analysis tools for workplace safety inspections during tenure as a Video Quality Control Technician at Insight Global Staffing. 5. Data Entry and Reporting Tools High accuracy in data input and validation in roles like Billing Analyst (StimLabs) and Client Service Analyst (Ebix). 🧭 Core Competencies & Soft Skills 1. Customer Service Excellence Over a decade of experience handling high-volume calls, resolving complaints, and maintaining customer satisfaction metrics. Roles spanned industries: finance, insurance, staffing, and healthcare. 2. Claims & Insurance Process Knowledge Deep understanding of personal auto, health, and risk management insurance operations. Managed claims lifecycle: from intake and documentation to resolution and compliance review. 3. Conflict Resolution & Negotiation Deft at de-escalating situations, providing alternatives, and resolving billing or policy disputes efficiently. 4. Process Improvement Identified inefficiencies in customer service or claims processes and recommended changes that improved accuracy and client satisfaction. 5. Communication Skills Clear written and verbal communicator—served as a liaison between clients, compliance teams, sales reps, and internal stakeholders. 6. Time Management & Multitasking Handled multiple responsibilities across various roles, often under tight deadlines, such as during enrollment seasons or monthly billing cycles. 🧮 Administrative & Operational Skills 1. Billing & Invoicing Posted and reviewed invoices, reconciled financial records, and handled payment processing (StimLabs, Southern Insurance Underwriters). 2. Claims Management & Documentation Processed claims-related paperwork; ensured accuracy and timely handling, particularly with auto insurance (Ally Financial). 3. Benefits Administration & Enrollment Managed enrollments, eligibility verification, and customer questions during annual open enrollment cycles (Kforce/Aon Integramark). 4. Account & File Management Created and maintained customer accounts and documents; ensured proper filing systems for audits and compliance (Renaissance Life & Health). 5. Quality Control Video review for safety compliance; documentation of violations and corrective actions (Insight Global). 6. Reporting & Auditing Submitted work reports; performed internal audits for data accuracy and policy compliance. 👥 Leadership & Collaboration 1. Team Training & Mentorship Mentored new hires and supported team performance improvements (Southern Insurance Underwriters). 2. Cross-functional Collaboration Worked closely with Sales, Compliance, and Customer Service departments to streamline billing and resolve client issues. 3. Performance Monitoring Set KPIs and monitored performance—either individually (e.g., sales goals) or at a team level (Ally Financial). 4. Coaching & Development Participated in coaching sessions and also provided feedback to peers to foster knowledge sharing and skill growth. 5. Relationship Building Built long-term relationships with clients leading to repeat business and referrals, especially in insurance and customer service roles. 🧾 Regulatory & Compliance Knowledge Familiar with insurance compliance standards and regulatory frameworks. Ensured proper documentation, audit trails, and processes aligned with corporate and legal standards. Worked with compliance teams to update SOPs and handle documentation reviews.

Current Location: Atlanta , GA

Willing to Relocate?: YES

Relevant Experience: 15

Work Authorization: US

Highlights: 🔹 Tamika Williams – Key Highlights
15+ years of experience across customer service, billing, claims management, and insurance operations in fast-paced, regulated environments.

Strong customer service background with a proven track record of resolving high-volume inquiries, enhancing client satisfaction, and maintaining retention.

Skilled in claims processing and insurance administration (auto, health, and life insurance) with expertise in documentation, compliance, and policy servicing.

Proficient in billing and invoicing operations, including invoice review, payment processing, reconciliation, and customer support (StimLabs, Southern Insurance).

Excellent communication, problem-solving, and conflict resolution skills, with a strong ability to de-escalate issues and negotiate successful outcomes.

Hands-on leadership experience, mentoring new hires and supporting team performance to exceed KPIs and service standards.

Experience in quality control and workplace safety audits, leveraging video review to identify and document compliance violations.

Technically adept, proficient with Microsoft Office, CRM tools, claims systems, and data entry platforms.

Detail-oriented and process-focused, ensuring accuracy, policy compliance, and improved operational workflows.

Demonstrated adaptability, having contributed across multiple industries including finance, healthcare, staffing, insurance, and education.

Resume: View Resume

Cover Letter: View Cover Letter