William Crockett Jr

Candidate Information

Email: [email protected]

Phone: 770-722-3039

Salary Expectation: $55K - $80K

Skills: 🔹 Key Skills and Tools Series 7 & 63 Licensed Brokerage and financial services experience New Account Setup (Trusts, IRAs, Fee-Based Advisory Accounts) Account Transfers, Corrections, ACH, Fed Fund Wire Instructions Advisory Platforms, Fee Billing Cycles Operational Support, Cashiering Functions, Account Reconciliation Inbound/Outbound Client Support, Service Request Handling Tools: Smart Station, InfoMax, MorningStar Reports, Branch Systems Documentation, Compliance, Record Management Strong written/verbal communication, multitasking, team collaboration 🔹 Experience Highlights Senior Customer Service Associate – LPL Financial Supported Financial Advisors (AUM $25–50 Million) Handled New Account setup, Transfers, Maintenance Provided training on internal portals, managed inbound/outbound calls Worked with Brokerage Accounts, IRAs, Advisory Platforms Processed Billing Cycles and advisory fee issues Client Services Manager – Integras Partners Opened and maintained New Accounts, processed Transfers and Corrections Handled journal transfers between client accounts and ACH setups Used MorningStar Reports for client summaries Maintained Advisory Fee structures, IRA records, and billing New FA Integration Support / Operations – Wells Fargo Advisors Guided Financial Advisors through client onboarding and asset transitions Delivered compliance and system training (Smart Station, InfoMax) Managed New Accounts, Transfers, Corrections, and internal Branch Systems Provided support in policy, procedures, and troubleshooting Senior Service Center Associate – E*TRADE Assisted clients with New Accounts, ACH, Transfers, and online access Managed client communications across service requests and training Investment Operations Specialist – Regions Investment Solutions Handled client transaction processing and back-office investment operations Customer Care Professional III – Iron Mountain Managed customer communication, issue resolution, account reconciliation Involved in service excellence, operations, and task follow-up 🔹 Education & Certifications Series 7 & 63 Licensed U.S. Navy Radioman "A" School – Communications American Sr. High – Business Studies 🔹 Soft Skills High attention to detail and accuracy Strong organizational and follow-up skills Customer-first mindset and problem-solving ability Works independently and in team environments Positive, deadline-driven, and adaptable to change

Current Location: Atlanta , GA

Willing to Relocate?:

Relevant Experience: 23

Work Authorization: US

Highlights: 🔹 Relevant Experience
Supported high-net-worth Financial Advisors (AUM $25–50 Million) by opening and maintaining new client accounts, including IRAs, trusts, and fee-based advisory accounts.

Processed account transfers, corrections, ACH setups, and Fed Fund Wire instructions while ensuring accuracy and compliance.

Managed billing cycles for advisory platforms, including fee calculations and issue resolution.

Provided both inbound and outbound client support, resolving service requests with a focus on timely and accurate completion.

Delivered training and support for financial advisors and clients on platforms such as Smart Station, InfoMax, MorningStar Reports, and LPL.com.

Ensured account data integrity, completed compliance documentation, and managed communication with custodians and internal branches.

Oversaw asset transitions during onboarding of new financial advisors, ensuring smooth and error-free migration of client portfolios.

Demonstrated strong customer service, attention to detail, and process ownership across financial operations and back-office functions.

Resume: View Resume

Cover Letter: View Cover Letter